Monday, May 30, 2011

Hospital Performance Indicators

Globally, are hospitals are being confronted with multiple pressures to increase operational efficiency as well as curb operating costs.Performance Indicators provide all healthcare executives with a baseline for their hospital's performance before they delve deep into root causes.This powerpoint takes a closer look at such metrics for hospital perf5ormance along with their defintions and impact in hospital operations

Hospital Performance Indicators
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14 comments:

  1. AnonymousMay 31, 2011 at 10:21 AM

    Hi Sir,

    Thanks for such an informative post....But here I would like to add on certain indicators.

    Quantification of sentinel events should be done and also be used as indicators.

    Apart from that collections at Health check up units should be separated from the OPD collections or should be viewed separately from the OPD collections.

    No. of cancelled bills also is an indicator of efficiency of billing staff.

    ReplyDelete
  2. NiladriJune 2, 2011 at 1:36 AM

    Abha, thanks for commenting ! Sentinel events is definitely an indicator for Clinical & Nursing Quality indicator. To add on furthur, Sentinel events are drilled down to specifc occurrences such as Patient Suicides, Maternal deaths, infants discharged to wrong family etc.

    Cancelled bills,or to be specific DENIED CLAIMS is particularly pertinent in third party payer health systems such as US. Its reflects billing/coding staff efficiency

    ReplyDelete
  3. NiladriJune 2, 2011 at 2:08 AM

    Arkaphaba's email response -

    Hi Niladri.
    I really appreciate your effort, however want to drop some ideas.
    In clinical outcome indicators u may add VAP and Level II pressure ulcer.
    U may correlate ALOS in ICU and ' Return to ICU within 24hrs'. This could be a Quality as well as financial Indicators.
    I have doubt, Plz check the formula (numerator) of BOR.
    However, I elt u know, in case anything comes in my mind. Keep it UP

    ReplyDelete
  4. NiladriJune 2, 2011 at 2:12 AM

    Dr S.R.Deb commented through email

    Dear Niladri
    The PPt is nice and Concise.Can u update us on EMR and use of ICD coding .
    Thanks
    Dr.S.R.Deb

    Dr.Sujoy Ranjan Deb
    Chief of Operations, Brahmananda Narayana Hrudayalaya,Jamshedpur
    Head, Accreditation and Quality Assurance
    Narayana Hrudayalaya Hospitals(Eastern Region)
    deb_sujoyranjan@yahoo.com
    www.rtiics.org/www.bnh.org.in

    ReplyDelete
  5. NiladriJune 2, 2011 at 2:15 AM

    In response to Dr Deb's comments.....

    Dear Sir

    I'm really glad to hear from you. Thanks for your appreciation.

    I'm currently working on EMR implementation for Stanford University Medical Center and really look forward to sharing some useful insights in EMRs' in the succeeding blog posts.

    It would be great if you could post your comments in the blog. That might fire good discussions.

    Regards
    Niladri

    ReplyDelete
  6. AbhiJune 15, 2011 at 7:44 AM

    Good work, Niladri.

    A couple of points:
    1) It is probably time to transition from General ALOS to disease-specific ALOS, which is the trend now.(ALOS differs widely across the disease spectrum)
    2) Operating margin/Net Profit may be used in addition to EBIDTA in measuring financial performance.

    Informative presentation. Keep it up.

    Regards
    Dr.Abhimanyu Bishnu
    Head of Quality
    Senior Manager- Medical Operations and Quality
    Aditya Birla Memorial Hospital, Pune

    ReplyDelete
  7. NiladriJune 17, 2011 at 7:22 AM

    Hi Abhi !

    Thanks for comments. To add on, we are factoring in DRG specific ALOS for performance evaluation due to the multispecialty nature of hospitals.

    ReplyDelete
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